Have you ever wondered how management consulting works for contact centers? Management consulting involves working with organizations to improve their performance. Management consultants help organizations solve problems and find new and better ways of doing things. 

A contact center consultant’s concerns are the structure, strategy, management, and operations of his or her client’s organization. The management consulting process varies from one organization to another. Here is an overview of the typical steps taken during management consulting. 

What Management Consulting for Contact Centers Entails

  • RFI/RFP/RFQ Creation

    Consultants can help create RFPs (request for proposal) and RFIs(request for information).  We work with your procurement team to guide them through the creation process from beginning to end

  • Vendor Selection

    Selecting vendors for a contact center can be an uphill task. A management consultant can help organizations to make the most well-informed selections for their needs. 

  • Contract Negotiation

    Management consultants can help you negotiate agreements and terms and conditions contracts with vendors.   

  • Business Case/ROI Creation

    You’ve decided on the project and now you need help to sell it internally, a Management consultant can help your organization develop a business case to obtain approval for investment in projects or programs. 

  • Project Implementation

    Management consultants can help organizations determine program management and technical skills required to implement a project. 

  • Day-2 Contact Center Optimization

    Most management consultancies are all about your project implementation and getting you across the finish line. What sets us apart is that we care about what happens Day 2 and beyond.

    Looking to hire a management consultant to assist you in project identification, vendor selection or actual project implementation? Gibson Group can help create and implement straightforward and practical solutions to take your contact center and CX to the next level.