Posts by Gina Gibson
What to Look for in A Contact Center Consulting Firm
Contact center consulting firms are gradually taking center stage, with operations tailored to provide excellent customer service. Organizations have a lot riding on the quality of their customer experience. As a result, there’s a rise in businesses focusing on call center leadership and management. Let’s look at the core elements that come together to form…
Read MoreWhat is Agile Coaching and Why You Should Adopt It
In recent years, with organizational culture constantly evolving, you may have heard the term Agile coaching frequently used. The Agile methodology has significantly risen in popularity over the last decade and continues to do so as more and more organizations realize its many benefits. The demand for Agile coaches rises with each passing year. The…
Read MoreWhy Business Simulation Training is So Valuable
Businesses have long recognized the benefits of simulations and learning-by-doing. Using models as learning tools is an excellent way of furthering students’ understanding of a subject. Mock trials, Model United Nations, and various other examples are testimony to the rising popularity of such experiential learning methods. More recently, business schools and corporations have started to…
Read MoreDevOps Project Management —To Outsource or Not?
The DevOps approach to project management incorporates lean and Agile principles. Drawing together development engineers, operations, and quality assurance throughout the life cycle of a project. Like customers and business owners, the stakeholders collaborate to deliver the software in a constant manner. This approach, as is evident, enables businesses to maximize the speed and efficiency…
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